I have been a technical writer for over 20 years and I understand the value of well-written documentation, If the informaiton is also presented well and easily retrievable, then the information will go a long way to making a better product or service. In addition to being a writer, I have also held different roles, including team lead, trainer, as well as aspects of the business analyst role.
I have experience writing a variety of different types of documentation:
- User guides, including SDKs, API references, and programming guides
- Training material and training classes
- Processes, including filling gaps for SOX, FDA, and ISO compliance
- Knowledge articles for the assembly of a knowledge base
- Requirements, functional design, database design, and architecture documents
- Infrastructure documentation for Windows and Unix platforms
- JAD sessions
- Use cases
- Several chapters of a third-party book, called COBOL Unleasher for sale in book stores.
