Kim Watson
My Resume

• Wrote a data management administrator’s guide and configuration guide for the next release of a help desk software product. Included adding user story examples, single sourcing, creating PDFs, and strict adherence to a mature documentation process.

• Wrote and edited disaster recovery and pandemic plans.

• Planned and drove documentation effort to create a knowledge base for support group for a support site. Planned, held weekly team meetings, created the interim and final information flow processes, and mentored team. Also created knowledge articles, ported solutions to Remedy, created application support documentation for 2^nd and 3^rd level support, including infrastructure diagrams, OS, and different software installed on machines. Also re-organized and redesigned the SharePoint web site.

• Wrote user and administration guides for a web application. Also wrote an architecture document for a kiosk application and assembly cards for the kiosks.

• Wrote operations online help for a transit scheduling application.

Note: Worked at OTN at the same time as TranSched.

• Assisted documenting functional design documentation for the Ontario Telemedicine Network that was being integrated into one network.

• Assisted documenting functional design documentation as well as technical training material for a data mining software product.
• Participated in planning and scheduling meetings for the next phase of the project.

The Loyalty Group (airmiles.ca)

• Documented infrastructure procedures, such as Active Directory setup and troubleshooting, Windows SMS servers; Windows desktop procedures; network diagrams; and several SOX non-conformances.
• Customized new SharePoint department documentation site.

• Created training material for an SAP system.

• Wrote infrastructure support guides for applications that were being ported to a central support group. Included documenting infrastructure, AD, IP addresses, application purpose, scheduled maintenance, NAS connectivity, alarms, lines of escalation, security, scheduled jobs, backups, logs, and metrics.

• Wrote project documentation for an already developed .NET time and expense application that was being implemented world-wide in the company. (They didn’t have time to document it as they were developing it.) Included SRS, Data model, Architecture document, operational procedures, and internal processes.

• Coordinated the initiative for a course that would have been delivered to Oasis's partners to train them how to develop customized solutions using the company's software development process -- from Discovery (requirements gathering) through to Support.

The Loyalty Group (airmiles.ca)

• Wrote business requirements and functional requirements documents, user guides, and HTML help for airmiles.ca incentive initiatives for web retailing sites.
• Mentored another writer in department.

ICI Paints

• Updated guides for a financial application that was being customized. Also wrote a guide for an internal bug reporting system that was created for the project.

IBM Canada

• Wrote and converted bank processes into online courses using Adobe Captivate.

Royal Bank through CAMTOS

• Wrote guides describing how to use the project templates and file repository system. As well, helped create the project templates for all of the MS Office applications, and edited and formatted project technical and business specification documents. Also took the minutes for JAD sessions used to further define the processes being converted into a PeopleSoft e-Ledger.

Sun Microsystems

• Wrote an API Guide to describe how to integrate courseware with a learning management system and wrote an API guide for an e-learning student user interface.

TSE

• Created templates, helped define the system development life cycle processes, and helped set up a documentation department.

ISM (now IBM)

• Created templates, edited and formatted the development documents, and created user documentation for an Order Management System for the financial securities industry.
• Wrote and edited use cases and created technical documentation using Rational SoDA.
• Team lead for another junior writer.

InSystems Technologies Inc.

• Wrote training courses for a document management product running on Windows.

Claymore Inc.

• Wrote and edited information for a web-based training course, delivering a large amount of information in a short amount of time.

PRI Automation (formerly Promis Systems)

• Wrote customization guide and compiled HTML help for a manufacturing execution system (MES) modeling tool used by engineers to create, edit, and view factory configurations and process specifications for the semi-conductor industry.
• Maintained the CSS style file and Word style files for the compiled HTML help.

IBM Canada Ltd.

• Wrote user’s guide and rebuild book for an installation of the Tivoli network control system.
• Compiled developer’s functional specifications.
• Created Word style sheets for the manuals.

Hummingbird Communications Ltd.

• Updated Hummingbird Basic (programming language) Guide, XDK (SDK) Guide, plus the online help for a suite of communication products.

Macmillan Computer Publishing

• Wrote three chapters about Year 2000 issues for a COBOL book called COBOL Unleashed that is available in bookstores.

IBM Toronto Lab

• Updated Language Reference for FORTRAN on AIX.
• Team Lead for two other writers on RPG/400 and C/400 compilers (wrote documentation plans, schedules, held regular team meetings, resolved/coached as issues arose, and interfaced with Rochester – the AS/400 documentation lead site.
• Maintained user’s guide and reference for AS/400 COBOL, maintained and re-organized user’s guides and tutorials for AS/400 application development tools, and created a few of web pages.

Northern Telecom

• Maintained administration guides for a voice mail product.

Sietec Open Systems (a division of Siemens Nixdorf)

• Organized and wrote a general product user’s guide, administration guide, and a component tool guide for a SmallTalk visual programming environment that ran in the OS/2 and Windows environments. General product user’s guide also included a tutorial for which I created the sample program.

Sykes Enterprises Incorporated (SEI) of Canada

• Organized and wrote a combined user’s guide and tutorial plus the online help for an OS/2 C++ debugger. The guide described the procedures for monitoring data storage and executing programs in the debugger. The guide also included a function reference.
• Maintained IBM documentation for various releases of SQL, tools used in for AS/400 application development, and AIX (IBM Unix) X Windows OSF Motif CASE programming tools. I also built and maintained several online books that accompanied the products.
• Organized and wrote a combined user’s guide and installation guide for a factory automation protocol interface that allowed operators to configure, start programs for, and maintain the automation of factory robots.

Bull HN Information Systems (previously Honeywell)

• Wrote the Administration and operator guides for a networking product that monitored network nodes and allowed network operators to troubleshoot network problems.

Bull HN Information Systems (previously Honeywell)

• Wrote several programs in COBOL and C for the computer operations environment, while also completing my duties as a computer operator.

• Microsoft Word for Windows

• FrameMaker

• FrameBuilder

• MS Project

• Interleaf

• Visio

• CorelDraw

• Rational Rose SoDA

• Doors

• Rational Clear Case

• StarTeam

• Livelink

• SharePoint

• SnagIt

• HTML

• XML

• IxGen

• Windows (95 and 98)

• OS/400 (AS/400)

• RoboHelp

• Doc-to-Help

• OS/2 (Warp)

• Adobe Captivate

• Quadralay Webworks

• Compiled HTML

• Windows (95 and 98)

• OS/400 (AS/400)

• OS/2 (Warp)

• VM/CMS

• AIX (IBM Unix)

• MOD400

• GCOS8

• Unix

• MS-DOS

• Windows NT

• Windows Vista

• SGML

• ID WorkBench

• BookMaster

• Xedit

• BookManager

• IPF

• PUBS

• Java

• COBOL

• C

• C++

• SmallTalk

• Basic

• MS/Access

• From Desk to Bookstore: Mking the Leap to Writing as a Career, Writer's Union of Canada, 2009.
• Microsoft Access 2003, Ryerson, 2007. A course towards the IT Management certificate.
• Project Management, Ryerson, 2005. A course towards the IT Management certificate.
• Process Re-engineering, Ryerson, 2005. A course towards the IT Management certificate.
• Business Information Systems, Ryerson, 2004. A course towards the IT Management certificate.
• Systems Analysis and Design, Ryerson, 2004. A course towards the IT Management certificate.
• How Adults Learn, Langevin Learning Series, 2003.
• XML: Introduction to Structured Markup for Documents and Data. A course towards the Internet Business and Technology Certificate, U of T, 2001.
• Web Site Implementation and Management. A course towards the Internet Business and Technology Certificate, U of T, 2000.
• STC workshops in voice (speaking) skills, documentation department management, and finance for contract employees, 2000.
• AS/400 for Programmers, 1997.
• Java for Programmers, 1996.
• Producing Multimedia, U of T, 1996.
• Visual C++, Institute for Continuing Studies, 1994.
• Course in Sietec Project Management, 1993.
• Course in Siemens Nixdorf Informationssysteme object-oriented programming design tool (MOOD), 1993.
• Course in SmallTalk, 1992.
• STC workshop in Interleaf, 1991.
• Course in Interleaf 3.0 features, 1989.
• Honeywell OSI/DSA networking architecture, 1988.
• Two courses in Honeywell GCOS 8 system utilization, 1986.

College Education

• Honeywell Institute for Continuing Education, 1985.

I received my Programming Analysis Diploma.

• Carleton University, Ottawa, 1982.
• I received my Honours Bachelor of Arts in Anthropology.

• Appreciation Award, IBM, 1998.
• Personal Achievement Award, IBM, 1996.
• Monetary bonus for outstanding performance, SEI, 1989.
• Bull Golden Link Award, Bull HN Information Systems, 1989.

• STC Competition Judge, 2007, 2008.
• STC Hospitality Manager, 2005-2007.
• Mooredale Sailing Club Newsletter Editor, 2002-2007.
• STC Competition Manager, 2002-2003.
• STC Employment Manager, 2000-2002.
• Volunteer Treasurer, OFOS, 1997-1999.